Frequently Asked Questions - FAQ

A rooftop tent is installed on the roof of a vehicle or an outdoor trailer, transforming almost any vehicle into a mobile camp that is always ready for adventure. Its quick opening allows you to fully enjoy every moment. It is the unique experience of sleeping up high , comfortably , with exceptional panoramas. An ideal solution for exploring more often , more easily.

More concretely, here are its advantages:

✔ Quick installation and uninstallation: ready in seconds to minutes depending on the model.

✔ Sleep high up: away from animals, insects and ground moisture. Away from rocks and tree roots.

✔ Better ventilation: thanks to the altitude and large windows.

✔ Guaranteed cleanliness: it does not touch the ground, unlike traditional tents.

✔ Use on all types of terrain: snow, rocks, mud, tall grass, etc.

✔ Adaptability to sloping terrain: by adjusting the height of the vehicle wheels with leveling blocks.

✔ Year-round availability: Leave it on your roof so you're always ready to go.

✔ A comfortable bed that is always ready: memory foam mattress with the possibility of leaving blankets and pillows even when the tent is closed.

✔ Excellent value for money: an incomparable experience for a fraction of the cost of a trailer, RV or campervan

An outdoor trailer is a multi-functional concept that adapts to many uses: camping, rooftop tents, transporting bicycles, kayaks, skis, canoes, hunting and fishing equipment, and much more.

Here are its main advantages:

✔ Extra carrying space: the equivalent of a pickup box to carry everything you need, without compromise.

✔ Better organization: Keep your equipment tidy and ready to use.

✔ Lightweight and aerodynamic: easy to tow with almost any vehicle, including electric vehicles.

✔ Quick installation: just one click on the hitch and you're ready to go.

✔ Ideal for camping with a roof tent: leave the trailer at the campsite, without having to close the tent each time you leave, unlike installing it on the roof of the vehicle.

✔ Dynamic load: Maximum weight supported by the roof of the vehicle when it is in motion.

✔ Static load : Maximum weight supported by the roof of the vehicle when it is stationary.

The dynamic load of your roof bars or your vehicle roof are values ​​pre-established by the manufacturers. Refer to your vehicle guide or to your dealer. The static load, on the other hand, is generally more difficult to find.

It is nevertheless essential to clearly differentiate these two values.

✔ Dynamic: The weight of your tent must be less than the dynamic load capacity of your roof bars as well as the capacity of your vehicle roof.

✔ Static: You only take a seat in your roof tent when your vehicle is stationary, so the load to consider in this case is the static load.

When you are in the tent, your weight and that of the other occupants are distributed throughout the structure:

• The tent itself
• The structure of the vehicle
• Roof bars
• The ladder and the hinges

Typically, the static load supported by a vehicle is about 5 times its dynamic load. So there is generally no issue related to the static load of your bars or the vehicle roof.

Always check your vehicle's specifications in its owner's manual or consult an expert at your dealer if in doubt.

✔ WILDTEK Hardshell Rooftop Tents

Heavier and more expensive, but offer a slimmer, more aerodynamic profile.

Super-fast installation: opens in just seconds.

Extremely strong and durable hard shell of aluminum or plastic/fiberglass.

✔ WILDTEK Softshell Roof Tents

More affordable and lighter, but slightly thicker when closed.

Slightly longer opening time: just a few minutes.

Protected by a flexible PVC cover that is highly weather resistant.

More spacious: some can accommodate up to 5 people.

More modular: possibility of adding an annex and other accessories

WILDTEK rooftop tents are made from premium materials to ensure durability, strength and comfort.

✔ Main fabrics (green): 280GSM RIPSTOP woven polycotton, ultra-tear resistant, thick and breathable.

✔ Roof liners (black): 420D RIPSTOP Oxford Polyester, providing excellent waterproofing.

✔ Soft tent shells: 680GSM marine grade PVC, extremely weather resistant.

Waterproof ratings:

Polycotton: 3500 mm

Polyester: 2500 mm

PVC: 10,000 mm

All fabrics are water repellent, anti-mold treated and offer UPF 50+ UV protection.

Structure and components:

Anodized aluminum: light and robust.

Stainless steel: prevents rust and guarantees a long service life.

A combination of materials designed to withstand the elements and accompany you on all your adventures for many years to come.

Yes. Each WILDTEK rooftop tent comes with everything you need for immediate use:

✔ Telescopic ladder

✔ Integrated mattress

✔ Installation manual and tools

✔ Accessories included depending on the model

Everything has been designed so that you can enjoy your tent as soon as you set it up !

You can buy roof racks online, but we recommend visiting a specialist shop or outdoor store. These shops have experts who can answer your questions and help you choose the right racks for your vehicle and use.

✔ Need help with installation? Have them installed by a professional to leave with peace of mind!

✔ We have a network of partners for roof bars, contact us if you need help!

WILDTEK does not sell roof bars , it is your responsibility to ensure that your bars are compliant with your vehicle and the use you will make of them.

Yes, we have rooftop tent models that are compatible with almost all vehicle models. Before installation, we recommend checking your vehicle specifications to ensure compatibility. For more information on this and the steps to follow, check out our How it Works page!

There are several ways to set up your roof tent:

• On a WILDTEK outdoor trailer
• On a rack over a van box
• Or on crossbars installed on the roof of your vehicle.
• Some even install them on side-by-side vehicles and boats!

In any case, setup takes about 30 minutes and requires at least two people to safely lift the tent. The tools required are simple and supplied with your tent.

We recommend that you recheck the tightness of the bolts holding the roof tent after the first 50 and 100 kilometers , and occasionally thereafter.

Detailed instructions are included with your rooftop tent and always available in the HOW IT WORKS and INSTALLATION GUIDE section.

If you are unsure, we recommend that you hire professionals for installation. WILDTEK also offers installation service.

More specific questions? Contact us !

WILDTEK tents are compatible with most roof racks. However, we recommend that you choose roof racks that support a dynamic load of at least 185 pounds. If your roof racks support less than 185 pounds, make sure that the capacity is equal to or greater than the weight of the rooftop tent you have chosen. Tent weights are indicated in the product description.

If you want to add an awning next to your roof tent, we recommend you opt for longer crossbars. You must add the weight of the accessories into your load calculation.

Questions? Check out our How It Works page or contact us !

Normally, yes, you can install a roof tent with a sunroof or panoramic roof. However, it is important to check your vehicle owner's manual or contact your dealer to be sure. Always check the dynamic load of your vehicle roof. The roof tent will not normally compromise the operation of the sunroof, as it is positioned on higher side bars. However, once the tent is installed, the view from the sunroof will be obstructed.

For the very first setup, it takes about 1 hour to assemble a few final components, such as the ladder and the rails under the tent. Tools and instructions are provided, and it is a simple process that you can do at home. Subsequently, car roof installations usually take between 15 and 30 minutes . This operation must be done with at least one second person to lift the tent and position it on the roof of the vehicle.

Yes, it depends on the model. All our tents are equipped with a thick memory foam mattress that stays in the tent even when it is closed. The SEQUOIA and KELOWNA models allow you to leave some accessories, like your pillows and sleeping bags, in the tent once closed. This allows you to save space in your vehicle. Make sure you never force the tent closed. If you do, you have left too many items inside!

Yes, our rooftop tents are designed to withstand strong winds. They are securely attached to your vehicle, which serves as a stable anchor point. The rounded shape of our tents also helps to better withstand gusts. In addition, most of our models are equipped with reinforcement ropes to anchor the tent to the ground in case of very strong winds. Rest assured, our tents have been rigorously tested in extreme conditions and have perfectly resisted.

Yes, our rooftop tents are perfectly designed to withstand the elements. They are made from extremely durable and waterproof poly-cotton materials. In addition, the seams are sealed from the inside to prevent any water infiltration. Thanks to our quality design and manufacturing, you can be sure to stay dry in all circumstances.

Yes, our rooftop tents are designed for 4-season use , including winter in the snow. For optimal comfort in cold weather, we recommend adding a thermal insulation liner to keep you warm. After each winter use, be sure to dry your tent thoroughly to maintain its durability and effectiveness.

Yes, this is completely normal. Although it is easier to control condensation in a roof tent compared to a regular tent, due to its height and large windows, condensation can still form. When you sleep, your breath and body heat generate moisture, which turns into condensation inside the tent. To reduce this condensation, it is important to properly ventilate your tent . Open the built-in vents on the top of the tent or leave 2-4 windows slightly open during the night. This should help to minimize condensation. Remember, ventilation is the key to preventing condensation, no matter the season!

We recommend that you care for your roof tent in the same way as you would a regular polycotton tent. You can clean it with a damp cloth or sponge and water. For stubborn stains, add a little soap to the water. Make sure to rinse and dry the tent thoroughly after cleaning. Once a year, you can apply a re-waterproofing product to the fabrics to keep them watertight. If you notice that the seams are starting to dry out over the years, it is possible to reseal them. These products are available from outdoor sports stores, and although we don't have a specific brand to recommend, make sure you use products that are suitable for the materials of your tent.

Yes, but make sure to reopen it to dry thoroughly within 12 to 24 hours. Never leave a wet rooftop tent closed in its shell for an extended period of time, as moisture could seep into the fabrics and cause mold.

Before storing your roof tent for an extended period, we recommend that you dry it thoroughly to remove any moisture. You can then store your roof tent in a dry and, ideally, temperature-controlled place. Avoid very humid places at all costs. It is best to store your roof tent horizontally (the same way it is installed on your vehicle). It is however possible to store it vertically without any problem.

First, avoid opening your tent under coniferous trees. Although they are very beautiful, these trees can drop sap onto your tent, which is more difficult to clean. If you have sap stains on the canvas, wait until the sap is completely dry before cleaning. You can then place an ice cube under the canvas, at the level of the sap stain, which will make it brittle. You can then gently scrape the sap, which will come off more easily. After that, wash the affected area with soapy water. Rinse well and let dry.

Yes, it is safe. Rooftop tents are built solidly to accommodate the weight of its occupants without any problem. The tent is securely attached to the roof bars, which are themselves attached to your vehicle, which provides a solid anchor to the tent. The ladder is used to support the cantilevered part on some models. It is therefore essential to leave it securely installed at all times when taking a seat in the tent.

Yes, it is safe. Please always ensure that you do not exceed the load limits of your vehicle roof and that your roof bars are compliant and installed correctly. Please also check the tightness of your tent after the first 50 and 100 kilometers , then occasionally check all the tightness of your roof bars as well as your tent thereafter.

No, if it is used correctly. Make sure the tent is always securely fastened and in good working order. Be sure to close the tent properly before setting off. Also make sure your roof bars are compliant and securely fastened.

Probably yes! With its featherweight of only 500 lbs empty, the ROVER trailer is compatible with most vehicles, including many compact cars and electric vehicles .

✔ Always check your owner's manual for your vehicle's towing capacity and make sure you stay within its limits.

Need advice? Contact us, we will be happy to help you!

To use the ROVER trailer with your vehicle you will need:

✔ Trailer hitch compatible with a 2-inch hitch ball and supports trailer loads.

✔ Trailer connection wire with a 4-way flat connector, which is the standard trailer connection.

If you have any doubts, consult your vehicle owner's manual, contact your dealer, or contact us directly!

No, the ROVER does not have independent brakes, because its very light weight does not require an additional braking system.

The ROVER requires very little maintenance thanks to its painted aluminum structure and simple mechanical design. However, here are some recommendations:

✔ Regular inspections: Carry out checks before each long journey to detect any breakages or anomalies.

✔ Lubricate ball bearings: Lubricate the wheel bearings every year or before going on long trips.

✔ Check tire pressure: Check tire pressure regularly, especially before every long trip.

Simple maintenance to ensure your trailer stays ready for adventure!

Yes, the ROVER is designed to withstand the elements and winter cold. Since trailers are considered non-motorized vehicles , it is not mandatory to equip them with winter-approved tires. (Quebec laws)

However, if you are using your ROVER in winter, be especially careful as the risk of skidding is greater on slippery surfaces. Take care to adapt your driving to winter conditions. Refer to the regulations in your Province or State.

Yes, we can help you with the repair and maintenance of your ROVER trailer. We have all replacement parts available and can carry out start or end of season maintenance, or at any other time to suit your needs.

To make an appointment, contact us!

Here are some tips for properly storing your ROVER during the winter season, if you do not plan to use it:

Store it under cover: Ideally, store the trailer in a covered area. If that’s not possible, cover it with a breathable tarp to protect the paint, polymer cover, and other components.

Clean it: Remove any dirt and salt buildup, if any.

Inflate tires and grease bearings: Adjust tire pressure to specifications and grease wheel bearings.

Avoid direct contact of the tires with the ground: If possible, raise the trailer slightly. Otherwise, place boards under the tires to prevent them from deforming.

Protect the electrical connector: Store it in a plastic bag or cover it with a cap to prevent moisture.

Secure the trailer: Don't forget to lock it properly to prevent theft.

Follow these steps to ensure a long life for your ROVER!

The required torque is 90 to 120 ft-lbs (foot-pounds). We strongly recommend that you recheck the tightness of the nuts after the first 100 kilometers after installing or changing your wheels. This will ensure that everything is secure.

The ROVER is 100% manufactured in Quebec. We work with local partners to manufacture the various components. Each ROVER is assembled individually, taking care to validate the quality of each part and each assembly. Unlike some trailers produced in large series, our process is not automated and assembly line, which allows us to guarantee an exceptional and superior quality product every time.

Yes. WILDTEK offers a 1-year warranty on parts and labor. The warranty covers manufacturing defects only and does not cover defects caused by normal wear and tear, or those due to misuse, improper cleaning, or improper storage.

Our products are not returnable or exchangeable . To ensure you make the right choice, consult the product sheets or contact our team of experts who will guide you in your choice.

No. Unfortunately, our products are only available in Canada at the moment. Stay tuned for our future developments, this could change soon!

Normally, we ship orders between 1 and 2 business days . After that, shipping times may vary depending on the products chosen or your location. Normally, allow between 7 and 14 days maximum for larger packages.

IMPORTANT: Do not sign the delivery note.

Take pictures of the damage and email them to us at info@wild-tek.com . Contact us as soon as possible so we can find a solution quickly.

At this time we do not offer any financing options, but stay tuned as this may change soon!

For now, our products can only be seen at our factory located in Sherbrooke, QC. We also participate in fairs, shows and events throughout the year. Follow us on Instagram and Facebook to find out about our upcoming field presences. Please note that visits to our factory are by appointment only.

Yes, WILDTEK offers installation of rooftop tents and accessories directly at our factory located in Sherbrooke, Quebec. All installations must be scheduled in advance by appointment. Please ensure that your compliant roof racks are already installed prior to your appointment .

Yes, WILDTEK offers shipping on all its products (except trailers) only in Canada . Shipping costs vary depending on the products selected and the options chosen for shipping the package.

Yes, WILDTEK offers warehouse pickup. You can pick up your products directly from our factory located in Sherbrooke, Quebec. Please note that a rooftop tent is delivered in a large cardboard box. It is therefore recommended to have a trailer or van to have enough space to bring the tent back. No assembly or installation of rooftop tents can be done in our parking lot.

Yes, we have several replacement parts in stock , whether for roof tents, accessories or our trailers. Do you need help with a repair? Do not hesitate to contact us.

We are primarily an online store . You can purchase our products directly on our transactional website, and we offer delivery anywhere in Canada. We also offer the possibility of shopping directly at our factory (by appointment) . A payment terminal is available on site to finalize transactions (credit cards and Interac transfer accepted).

Ideas come from our team, our collaborators or from customers and users like you. Then, in partnership with field testers, we develop prototypes that we test and improve until we obtain a final product ready to be manufactured in several units. Do you have ideas or would you like to participate in our field tests? Contact us, we will be happy to discuss it!